Insurance, healthcare, and wellness

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Learning and development

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#Life-at-acko

<div style=""><br></div><div style=""><b style="font-weight: 700">JOB DESCRIPTION: TRAINER</b></div><div style=""><br></div><div style=""><u><b style="font-weight: 700">Competencies and Skills Required:</b></u></div><ul>  <li style="">Graduate / undergraduate with overall 2+ yrs experience of working as a trainer in a domestic/international contact centre</li>  <li style="">Proficient in Ms Office, Ms Excel, Ms PowerPoint</li>  <li style="">Excellent communication &amp; Presentation skills</li>  <li style="">Ability to develop/build training content</li>  <li style="">Good interpersonal skills</li>  <li style="">Candidate should possess excellent oral and written communication &amp; presentation skills.</li>  <li style="">Excellent communications skills – written and verbal for English language and only verbal for Hindi language</li>  <li style="">Should have handled both communication &amp; process related training.</li>  <li style="">Previous experience on handling/exposed to decision tree tools such as – Zingtree, etc… are an added advantage.</li></ul><div style=""><u><b style="font-weight: 700">Responsibilities:</b></u></div><ul>  <li style="">Conduct new hire training and On the Job Training</li>  <li style="">Build training modules for New joinee's behavioural skills, soft skills and quality training</li>  <li style="">Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring</li>  <li style="">Liaison with the Quality and Operations to identify, screen and execute process improvement plans</li>  <li style="">Plan and improve training workshops and projects to monitor and groom poor performers</li>  <li style="">Ability to execute training tasks/ assignment on short notice</li>  <li style="">Interested to deliver and contribute towards process improvement</li>  <li style="">Conduct new hire to ensure smooth onboarding and rapid integration into the sales team.</li>  <li style="">Develop comprehensive training modules covering new joiners' behavioural skills, soft skills, and quality training to enhance their effectiveness in sales roles.Organise, plan, and implement monthly cyclic activities, including refresher training sessions, monthly tests, and call monitoring, to continuously enhance sales team performance.</li>  <li style="">Collaborate with Quality Assurance and Operations teams to identify, screen, and execute process improvement plans aimed at enhancing sales performance and customer satisfaction.</li>  <li style="">Lead performance improvement initiatives for advisors by designing and implementing targeted training workshops and projects to monitor and groom underperforming team members.</li>  <li style="">Demonstrate flexibility and agility by executing training tasks and assignments to address immediate training needs and opportunities.</li>  <li style="">Proactively contribute towards process improvement efforts by sharing insights, identifying areas for enhancement, and suggesting innovative solutions to optimise sales training programs and methodologies.</li>  <li style="">Foster a culture of continuous learning and professional development within the sales team by promoting participation in workshops, seminars, and online courses, and encouraging knowledge sharing and peer-to-peer learning opportunities.</li></ul>

Remote Office (Delhi/NCR)

Specialist - Training

<div style="">We are seeking a <b style="font-weight: 700">Product Manager for the Health &amp; Life Insurance growth product team</b>. You will own the charter to identify and build the growth levers for the next phase of ACKO's growth. You’ll blend your strong data-driven approach with a deep understanding of user needs, habits, and perceptions to identify the highest growth potential areas across the product experience and partners.</div><div style="">You will join a fast-moving entrepreneurial team, with lots of cross-collaboration with other parts of the business such as customer experience, pricing, claims, business development, operations, engineering, data science, design, and user research to bring your ideas to life.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Why ACKO Health &amp; Life?</b></div><div style="">The health &amp; life insurance team is a high-growth, fast-moving, entrepreneurial team working to improve how health &amp; life insurance are experienced and accessed by millions of users. ACKO’s health &amp; life team is trying to radically change the way that users interact with their health &amp; life insurers by positioning ACKO as a partner in helping users and their families navigate the system &amp; live healthier lives every day.</div><div style="">ACKO’s health &amp; life business is growing rapidly, and growth product work has a high impact and visibility across the company. ACKO gives PMs high ownership and autonomy - if you are a self-starter looking to grow your skills and meaningfully improve the lives of your users, this is the place for you.</div><div style=""><b style="font-weight: 700">About the Role</b></div><div style="">As a Product Manager, you will envision and execute (build products) the strategy of growing the company's business and its customer base all over India.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities:</b></div><div style=""><b style="font-weight: 700">1. Customer Insight</b></div><ul>  <li style="">Understands the importance of data in decision-making - ask the right questions from data to solve a complex problem</li>  <li style="">Gather data from multiple sources (internal and external) to make educated product decisions</li>  <li style="">Get user input to drive feature development and roadmap - whether it's talking to customers or doing user research Identify core gaps in user experience and recommend improvements to an existing user experience, with the designers</li>  <li style="">Segment users and assess user journeys with one or more user segments in mind</li></ul><div style=""><b style="font-weight: 700">2. Product Strategy</b></div><ul>  <li style="">Clearly articulate and analyze business problems</li>  <li style="">Come up with creative solutions to solve business and product problems independently</li>  <li style="">Connect features to broader company goals and use them to drive product decisions, thereby delivering on expected business outcomes</li></ul><div style=""><b style="font-weight: 700">3. Product Execution</b></div><ul>  <li style="">Write feature PRDs and iterate on features with design and engineering input (e.g. to get to wireframe and to reduce scope), with a clear understanding of MVP and iterative development</li>  <li style="">Clear communication explaining what a feature makes it successful</li>  <li style="">Contextualizes how individual features help achieve larger business or company-level goals</li>  <li style="">Understanding &amp; negotiating trade-offs from an engineering perspective</li>  <li style="">Clearly prioritize between features and reduce scope when required, to enable timely delivery of product roadmap</li>  <li style="">Understands the importance of QA in the product development process and demonstrates experience in QAing products</li></ul><div style=""><b style="font-weight: 700">4. Stakeholder Management</b></div><ul>  <li style="">Successfully work with stakeholders from different backgrounds and understand their concerns, while demonstrating empathy for different points of view</li>  <li style="">Communicate clearly and simply explain complex concepts Demonstrate ownership mentality and ability to think creatively with little input</li>  <li style="">Proactively collect feedback and pivot approach accordingly, if required</li></ul><div style=""><b style="font-weight: 700">What You'll Need</b></div><ul>  <li style="">3-5 years of experience delivering successful and innovative customer-facing products with your fingerprints all over them</li>  <li style="">Experience defining the market and product requirements, working with engineering organizations to rapidly deliver high-impact capabilities to the market</li>  <li style="">Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategies and present complex information clearly and concisely</li>  <li style="">Experience with end-to-end timely product delivery, as per product roadmap</li>  <li style="">Hands-on experience with mobile and web application development.</li>  <li style="">You understand the nuances of building and scaling a mobile app, and all the intricacies that come with it You have experience working with OKRs and driving the planning process for a product</li>  <li style="">Experience working with UX researchers and designers to extract the best possible user experience designs for the mobile app</li>  <li style="">Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements, and features and drive the management of product</li>  <li style="">High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision</li>  <li style="">Must work well in a team environment</li>  <li style="">A true passion for the Company's mission, our products, and the company's digital-first technology /operations nature</li></ul>

Bengaluru Office

Product Manager I (Health & Life Insurance - Growth)

<div style="">The incumbent will be on customer contact, garage contact, claim survey pick up and survey arrangement</div><div style="">(within in-house limit), assessment and processing of auto claims), queries on claim flow, admissibility. Liability</div><div style="">and status of claims.</div><div style="">● Manage &amp;amp; take decisions on process and settlement of auto claims over the call based on photographs shared</div><div style="">by the customer using technological passement tools available in the claims function. Technical explanation of</div><div style="">claim decision, type of settlement and assessments to the customer during the conversation.</div><div style="">● Transfer and reassign major and complex claims to region based on defined allocation parameters in</div><div style="">consultation with team leaders and seniors.</div><div style="">● Liaise, and Coordination with , regional claims team, garages &amp;amp; surveyors for follow-up &amp;amp; endure</div><div style="">claims are processed with shortest possible time and dispense the role as the set KPIs.</div><div style="">● To ensure auto claims related queries of customers are directly managed within the claims team and resolved</div><div style="">successfully in the shortest possible time.</div><div style="">● Ensure customers are given quick and fast claims service with as much as possible paperless, hassle-free claims</div><div style="">journey with minimum documentation, strive to ensure customer experience is at the helm of your</div><div style="">responsibility.</div><div style="">● Adopt and work in a digital and digitized work atmosphere using modern and advanced technological</div><div style="">enablers.</div><div style=""><br></div><div style="">● The candidate would be shifted to any PPN garage in the same seated location.</div><div style="">● The candidate would be working on weekends (Saturday &amp;amp; Sunday) based on their roster.</div>

Specialist - Motor Claims

<div style="">We are looking for a Senior Product Manager to join our team. As part of this role, you will work with the Central products and platforms team to create products that will impact millions of customers and their choices. You will build innovative products by blending your strong data-driven approach with a deep understanding of user needs, habits, and perceptions to provide users with the highest product experience.</div><div style=""><br></div><div style="">You will join a fast-moving entrepreneurial team, with lots of cross-collaboration with other parts of the business such as marketing, customer experience, pricing, claims, business development, operations, engineering, data science, design, and user research to bring your ideas to life. As a result, your work will touch millions of customers every day.</div><div style=""><br></div><div style=""><b style="font-weight: 700">About the Role</b></div><div style="">As the Senior Product Manager, you will envision and execute (build products) that enable growth for Acko. Your strong Product Manager background combined with experience in growth product development &nbsp;will be instrumental in building growth engines for Acko across all the different business units</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You'll Do</b></div><div style="">You'll be responsible for leading the growth initiatives and defining and building the right growth tools and systems that enable growth teams in the organization to increase engagement, new user acquisition as well as retention. This includes (but is not limited to) Leads management systems, Content management systems, SEO tools, Communications Orchestrator, Rewards management systems.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You'll Need</b></div><ul>  <li style="">Minimum 6+ years of experience delivering successful and innovative customer-facing products. You have experience driving specific products, defining metrics, and driving the planning process for a product portfolio.</li>  <li style="">Attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.</li>  <li style="">Customer obsession: The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our users' and partners' problems.</li>  <li style="">Analytical chops: You live and breathe data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to wield it but also where it can lead you astray.</li>  <li style="">A "Driver" mindset: You are biased toward action, a great collaborator, a master explainer/simplifier, and constantly</li>  <li style="">pushing toward clarity and delivery. You never hesitate to roll up your sleeves and tackle something hands-on.</li>  <li style="">A high bar across the board -- from your own contributions to the people you work with, to the products you work on.</li>  <li style="">A true passion for the Company's mission, our products, and the company's digital-first technology/operations nature.</li></ul>

Senior Product Manager (Growth)

<div style="">Job Description:</div><div style="">We are seeking a motivated and talented Basic DevOps background experience &nbsp;Engineer to join our team. The ideal</div><div style="">candidate will have 1-2 years of experience in DevOps practices and tools. As a Basic DevOps</div><div style="">Engineer, you will be responsible for IT Operation supporting the development, deployment, and operation of</div><div style="">our software applications.</div><div style=""><br></div><div style="">Key Responsibilities:</div><div style="">1. Collaborate with software developers and IT operations teams to automate and streamline</div><div style="">our build, release, and deployment processes.</div><div style="">2. Implement and maintain continuous integration and continuous deployment (CI/CD) pipelines</div><div style="">using tools like Jenkins, GitLab CI/CD, or similar.</div><div style="">3. Manage and configure infrastructure using infrastructure-as-code (IaC) tools such as</div><div style="">Terraform, Ansible, or CloudFormation.</div><div style="">4. Monitor and troubleshoot production systems, ensuring high availability, performance, and</div><div style="">security.</div><div style="">5. Implement and maintain monitoring, logging, and alerting solutions to detect and respond to</div><div style="">issues proactively.</div><div style="">6. Collaborate with cross-functional teams to improve development and deployment workflows,</div><div style="">tools, and processes.</div><div style="">7. Stay current with industry trends and best practices in DevOps, automation, cloud computing,</div><div style="">and infrastructure management.</div><div style="">Qualifications:</div><div style="">1. Bachelor’s degree in Computer Science, Information Technology, or related field.</div><div style="">2. 1-2 years of experience in a DevOps role or similar position.</div><div style="">3. Hands-on experience with Linux/Unix systems administration.</div><div style="">4. Proficiency in scripting languages such as Bash, Python, or PowerShell.</div><div style="">5. Familiarity with version control systems, such as Git.</div><div style="">6. Experience with containerization technologies such as Docker and container orchestration</div><div style="">platforms like Kubernetes.</div><div style="">7. Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform.</div><div style="">8. Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues in</div><div style="">distributed systems.</div><div style="">9. Excellent communication and collaboration skills, with the ability to work effectively in a team</div><div style="">environment.</div><div style="">10. Self-motivated and proactive attitude towards learning new technologies and skills.</div><div style=""><br></div><div style=""><br></div>

System Admin

<div style="">Underwriting Compliance:</div><ul>  <li style="">Proactively identify and document potential areas, compliance risks and partner withbusiness and stakeholders to formulate plans to mitigate and safeguard the organisation from regulatory non compliance risks.</li>  <li style="">Manage Regulatory Change Management by carrying out Impact Analysis of new laws and regulations and ensure their dissemination and implementation by the various functions.</li>  <li style="">Monitor and assess the Company’s compliance status through periodic process reviews on a sample basis.</li>  <li style="">Work on end-to-end product cycle from conceptualisation to launch of the product.</li>  <li style="">Conduct a Market Research of the products available in the market.</li>  <li style="">&nbsp;Ensure regulatory compliance checks through Self-Assessment modules and by conducting Compliance Risk Assessment activity</li>  <li style="">Review all compliance related policies and SOPs on periodic basis</li>  <li style="">Represent the Compliance Function in various internal and external meetings and forums.</li>  <li style="">Ensure Compliance to U/W and issuance policy and procedures, product&nbsp;</li>  <li style="">Ensure periodic quality check of the processes including system based and related dataupkeep</li>  <li style="">Enrollment and documentation relating to intermediary management</li>  <li style="">Communications management with stakeholders around underwriting and issuance, in-cluding banks,</li>  <li style="">E-repositories, hospitals, TPAs, government departments such as RTO, etc</li>  <li style="">Liaise with F&amp;A to ensure compliance to Stamp duty and GST relating to U/W and issuance</li>  <li style="">&nbsp;Conducting quality review of data, and information, which are relating to processes concerning the underwriting and issuance. Reconcile data and record the differences in the usable formats.</li>  <li style="">&nbsp;Have insight into the entire business structure including all IT infrastructure.&nbsp;</li>  <li style="">Understand the criticality of process under the light of overall business objectives.</li>  <li style="">Produce periodic and adhoc reports for regulatory bodies and key stakeholders.</li>  <li style="">Understand the various data definitions and terminologies and educate the stakeholders</li>  <li style="">such as DB and Tech, as required.</li>  <li style="">Handle half yearly technical audits and other auditors; provide essential info and maintain</li>  <li style="">audit trails.</li></ul><div style="">Good to Have:</div><div style="">Product Filing</div><div style="">● Prepare filing documents in compliance with the Guidelines and other regulatory</div><div style="">requirements.</div><div style="">● Ensuring cross functional liaison for product filing with Underwriting, Actuarial,</div>

Compliance Manager - Product and Underwriting

<div style="">What you will do</div><ul>  <li style="">Be responsible for underwriting employer/employee and affinity group health clients (B2B) and their employees or group members (B2B2C)</li>  <li style="">Work with a team of senior underwriters for end-to-end management of day to day operations Ensure good turn around time on quotations requests, optimize quote conversions and profitability of accounts and the portfolio</li>  <li style="">Work with the relevant stakeholders to process onboarding of new clients and servicing.</li>  <li style="">Preparation and filing of Product specific documents, proposal forms and policy documents.</li></ul><div style=""><br></div><div style="">Who we are looking for</div><ul>  <li style="">Sharp analytical mind, who enjoys thinking on their feet and devising innovative solutions to complex insurance product design and pricing problems</li>  <li style="">3+years of experience into Health &amp; &nbsp;Accident - Group Underwriting (B2B &amp; B2B2C) above average educational background</li>  <li style="">A team member who can collaborate with internal and external stakeholders.</li></ul>

Senior Manager- Embedded

<div style=""><b style="font-weight: 700">Job Description:</b></div><div style="">The Software Development Engineer - 3ʼs core responsibilities include designing, developing, leading by example, mentoring, and guiding team members on everything from structured problem-solving and architecting large systems to the development of best practices. You'd be working on technologies like Java, Python, Postgres, hazelcast, DynamoDB, SQL, lambda, Kubernetes, Cloud, etc., and highly maintainable and unit-tested software components/systems that address real-world problems. You will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact.</div><div style=""><b style="font-weight: 700">Primary responsibilities:</b></div><ul>  <li style="">High-level design, development, and evolution management of complex features and subsystems</li>  <li style="">Driving the adoption of best practices &amp; regular participation in code reviews, design, documentation</li>  <li style="">Monitoring and improvement of key engineering metrics such as uptime, performance, and modularity of subsystems</li>  <li style="">Work closely with engineering and non-engineering stakeholders like the product, business, and third-party stakeholdersduring planning and throughout the SDLC to drive engineering in the right direction</li>  <li style="">Collaborate within and outside the team to ensure engineering cohesiveness and consistency</li>  <li style="">Mentor junior engineers and contribute to their success.</li></ul><div style=""><b style="font-weight: 700">Hereʼs what we are looking for:</b></div><ul>  <li style="">Experience level of 5-8 years in fairly complex/large-scale backend systems</li>  <li style="">Strong problem-solving skills, design/architecture skills, and computer science fundamentals</li>  <li style="">Strong hands-on and practical working experience with some high-level programming language(s), with a high focus on LLD &amp; HLD</li>  <li style="">Strong debugging skills, using logs and other monitoring systems</li>  <li style="">Excellent coding skills - should be able to fluently convert the design into code.</li>  <li style="">Hands-on experience working with some kinds of databases, caching, and queuing tools</li>  <li style="">B.E. / B. Tech in Computer Science or equivalent from a reputed college.</li>  <li style="">Practical coding knowledge of Java, Micro services, Distributed Systems</li></ul><div style=""><b style="font-weight: 700">Good to Have:</b></div><ul>  <li style="">Hands-on experience in using cloud infra - like AWS</li>  <li style="">Practical coding knowledge of Python, React</li>  <li style="">Understanding how a mobile app works end-to-end</li>  <li style="">Have used tools for metrics and monitoring of the applications</li>  <li style="">Sense of urgency and ownership</li>  <li style="">Hands-on experience with one of the Postgres/MySql and some NoSQL databases</li>  <li style="">Understanding of Security fundamentals - DDOS/API level security etc</li>  <li style="">Understanding of Microservices architecture</li>  <li style="">Knowledge of standard Queueing mechanisms</li>  <li style="">Understanding of standard Caching mechanisms</li>  <li style="">Understanding of Database Schema Design</li></ul>

SDE-3

<div style=""><b style="font-weight: 700">About the team and the role:</b></div><div style="">We are looking for a creative, confident, and impact-hungry engineering manager for one of our engineering teams. The team is a full-stack team that works on initiatives that fuel the growth of our existing insurance products. These initiatives span the full spectrum of short, medium, and long-term projects. Some of them involve hard technical problems while some others need creative product and performance marketing hacks. All of them require fast-paced engineering and touching code across the software stack including code written by others.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Skills and experiences we are looking for:</b></div><ul>  <li style="">8 years of technology experience, with at least 2 years of direct engineering management experience</li>  <li style="">Experience managing a 5-15 people engineering team in an agile product org</li>  <li style="">Track record of working collaboratively with product and semi-technical stakeholders.</li>  <li style="">Grasp of product and business management principles and metrics.</li>  <li style="">Strong motivation, delegation, influencing, and delivery skills</li>  <li style="">Clear thinking, crisp communication, and organized work habits</li>  <li style="">Solid planning and analytical skills with the ability to turn high-level problems into narrower, better-defined subproblems that can be worked on by team members</li></ul><div style=""><b style="font-weight: 700">Personality traits we value:</b></div><ul>  <li style="">Self-management&nbsp;</li>  <li style="">Strong sense of ownership&nbsp;</li>  <li style="">Bias toward action and delivery&nbsp;</li>  <li style="">Creativity in problem-solving</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What's in it for you:</b></div><ul>  <li style="">This is a highly visible role that offers you the opportunity to make your mark, create an impact, and grow rapidly.</li>  <li style="">Opportunity to be part of a motivated leadership group involved in a wide spectrum of company-building activities</li>  <li style="">Excellent compensation, employee benefits, and the possibility of meaningful equity participation</li></ul>

Engineering Manager

<div style="">Position overview:As a Virtual Medical Evaluator (VMER), you will play a crucial role in providing medical expertise and evaluation services remotely. You will assess medical information provided by patients and healthcare professionals to determine the appropriateness of medical treatment, disability claims, or insurance coverage. Your expertise and judgment will help ensure the accuracy and integrity of medical evaluations conducted through virtual platforms.Seeking a knowledgeable and skilled Medical Insurance Professional with expertise in medical management protocols and insurance regulations.Strong communication skills, both verbal and written, with the ability to effectively communicate medical information to diverse audiences.Must have Medical Degree (BDS, BAHMS) from an accredited medical school.Excellent critical thinking, analytical, and problem-solving skills.Collaborate with interdisciplinary teams and ensuring all documents adheres to regulatory requirements and organizational standards.Analytical mindset and problem solving attitude.Strong understanding of medical and insurance regulations.Proficiency in current medical management protocols.</div>

Medical Expert

<div style="">ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO’s value proposition of ‘Welcome Change’ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.<br><br>Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKO’s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker’s idea matters, their voice is heard, and their growth is part of our mission.</div>